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FAQs

  • Can I change or add to an order once it has been placed?
    We normally begin processing orders as soon as they’re placed. Unfortunately, this doesn't allow for modifications. We appreciate your understanding.
  • Can I cancel my order?
    We normally begin processing orders as soon as they’re placed. Unfortunately, this doesn't allow for cancellations. We appreciate your understanding.
  • How quickly do you ship orders?
    Orders normally process with 24-48 hours, unless placed on the weekend.
  • What methods do you ship?
    We ship via USPS Ground Advantage.
  • How much does shipping cost?
    Shipping costs are a flat fee of $5.99 - $7.99, plus $0.89 for each additional item.
  • How long will it take to receive my order?
    Estimated delivery is 2-5 business days after processing. Please note that holidays and weekends may impact delivery times.
  • Do you ship domestically and internationally?
    Shipping is available within the continental US (excluding Alaska and Hawaii) and to all APO/FPO/DPO addresses. International shipping is not offered at this time.
  • Is your site secure?
    Yes! Our site uses the most up-to-date, secure SSL encryption possible and our checkout experience complies with the highest industry standards, including PCI DSS, ensuring the security of your payment information.
  • When will my card be charged?
    Your card is automatically charged as soon as an order is placed.
  • What should I do if I receive a damaged or incorrect item?
    Our bird toys are meticulously handcrafted and then packaged with the same attention to detail. If you receive a damaged or incorrect item, we want to resolve the issue as quickly as possible. Please inspect your order within 7 days of delivery. If you find any problems, contact us right away. Email a photo of the damaged or incorrect item to cat@thejoyfulbeak.com or use the contact form on our Contact page to start the replacement process. We may also ask for the item(s) to be returned. Your satisfaction and the well-being of your bird are our top priorities!
  • What if a package is showing as delivered, but I haven't received it?
    Once a package has been marked as delivered by the carrier, we are no longer liable for that package. To ensure the safe delivery of an order, especially in areas prone to theft, shipping to a secure location like a PO Box is recommended.
  • Do you accept returns?
    To prevent the spread of potential avian illnesses, returns are only accepted for damaged or incorrect items.
  • What are your hours?
    Monday - Friday, 7 am to 4 pm. Closed Saturday and Sunday.
  • Still have questions?
    Feel free to reach out to us at cat@thejoyfulbeak.com or by using the contact form on the Contact page of our website.
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